Privacy Policy

Last updated: November 23, 2025

1. Introduction

SpeakTales ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered story generation service. Please read this policy carefully. By using SpeakTales, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

2.1 Personal Information You Provide

Account information: name, email address, password
Profile information: child profiles (names, ages, interests) if you choose to create them
Payment information: billing details processed through our payment provider (we do not store full credit card numbers)
Communications: messages you send us, feedback, support requests
User Content: text descriptions you provide to generate stories

2.2 Usage Information

Stories created, including text descriptions and generated content
Story playback data, sharing activity, and engagement metrics
Account activity, feature usage, and preferences
Subscription status and usage quotas

2.3 Technical Information

Device information: IP address, browser type, operating system
Log data: access times, pages viewed, errors, and performance data
Cookies and similar tracking technologies (see Section 7)
Analytics data collected through third-party services

3. How We Use Your Information

Provide, maintain, and improve the Service and generate personalized stories
Process payments and manage subscriptions
Send transactional emails (account verification, password resets, receipts)
Communicate with you about updates, features, and customer support
Monitor and analyze usage patterns to enhance user experience
Detect, prevent, and address technical issues, fraud, and abuse
Comply with legal obligations and enforce our Terms of Service
Conduct research and development to improve AI models and story quality

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share data with third-party vendors who perform services on our behalf (AI processing via OpenAI, voice synthesis via ElevenLabs, payment processing via Stripe, email services, analytics providers). These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose information if required by law, legal process, or government request, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information for other purposes with your explicit consent.
Aggregate Data: We may share anonymized, aggregated data that cannot identify you personally for analytics and research purposes.

5. Children's Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Parents may create child profiles with names and ages, but we do not collect personal information directly from children. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information. We comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act).

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (HTTPS/TLS), secure password storage (bcrypt), regular security audits, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activity and preferences. Cookies are small data files stored on your device. We use essential cookies (required for the Service to function), functional cookies (remember your preferences), and analytics cookies (understand usage patterns). You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of the Service.

8. Your Privacy Rights

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your information for certain purposes
Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@speaktales.com. We will respond to requests within 30 days. Depending on your location, you may have additional rights under GDPR (EU), CCPA (California), or other applicable privacy laws.

9. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period thereafter. Generated stories and audio are retained according to your subscription status. You can delete stories at any time through your account. Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction. By using the Service, you consent to the transfer of your information to these countries. We implement appropriate safeguards, such as standard contractual clauses, to protect your information during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Service and updating the 'Last Updated' date. For significant changes, we may provide additional notice (such as email notification). Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@speaktales.com
Address: SpeakTales, Inc., [Your Business Address]

For EU users, you may also contact our Data Protection Officer at: dpo@speaktales.com